Payment Policy
1. Accepted Payment Methods
At Arkahperd, we accept the following payment methods for your convenience:
- Credit Cards (Visa, Mastercard, American Express)
- PayPal
- Bank Transfer (for Australian customers)
- AfterPay (for eligible purchases)
- Google Pay
- Apple Pay
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
2. Payment Security
Your security is our priority. We implement the following measures to protect your payment information:
- SSL encryption for all transactions
- PCI DSS compliant payment processing
- Secure payment gateway integration
- Regular security audits and updates
- No storage of sensitive card details on our servers
3. Order Processing
Our order processing procedures include:
- Immediate order confirmation via email
- Payment verification within 24 hours
- Order processing begins after payment confirmation
- Shipping notification with tracking information
- Regular order status updates
4. International Transactions
For international customers:
- All transactions are processed in Australian Dollars (AUD)
- Currency conversion rates are determined by your bank or card issuer
- International transaction fees may apply based on your bank's policies
- We accept international credit cards and PayPal
5. Payment Verification
To ensure security, we may:
- Verify payment details before processing orders
- Request additional verification for high-value purchases
- Contact customers if payment issues arise
- Hold orders pending payment verification
6. Invoicing
Our invoicing process includes:
- Digital invoice generation for all orders
- Detailed breakdown of charges
- GST information where applicable
- Payment confirmation receipts
- Order reference numbers for tracking
7. Payment Issues Resolution
In case of payment issues:
- Contact our customer service team immediately
- Email documentation to [email protected]
- Allow 24-48 hours for resolution
- Alternative payment methods may be arranged
8. Refund Processing
Our refund policy includes:
- Refunds processed to original payment method
- Processing time of 3-5 business days
- Email notification upon refund completion
- Full refund of original payment amount
9. Business Accounts
For business customers:
- Business account registration available
- Invoice payment terms available upon approval
- Bulk order payment arrangements
- Business pricing structure
10. Contact Information
For payment-related inquiries:
- Company name: Arkahperd
- Phone: +61 3 9376 2635
- Email: [email protected]
- Address: 524 Macaulay Rd, Kensington VIC 3031, Australia
- Business Hours: Monday to Friday, 9:00 AM - 6:00 PM AEST