Shipping Policy

Domestic Shipping within Australia

We offer reliable shipping services throughout Australia through Australia Post and trusted courier partners. Our commitment is to deliver your handcrafted products safely and efficiently to your doorstep.

Shipping Methods and Timeframes:

International Shipping

We ship our artisanal products worldwide through reliable international carriers. International shipping rates are calculated based on destination, weight, and package dimensions.

International Shipping Details:

Order Processing

All orders are processed within 1-2 business days from our facility in Kensington, Victoria. Orders placed after 2:00 PM AEST will be processed the following business day. During peak seasons and promotional periods, processing times may be extended by 1-2 business days.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your package's journey through:

Shipping Restrictions

Due to the nature of our products, there are certain restrictions:

Delivery Information

To ensure successful delivery:

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit:

Special Handling

Our handcrafted products require special care during shipping:

Contact Us

For any shipping-related queries, please contact us:

Policy Updates

This shipping policy was last updated on January 17, 2025. We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after any modifications indicates your acceptance of the updated policy.