Returns Policy

1. Return Eligibility

We accept returns within 30 days of purchase for unused items in their original packaging. Due to the handcrafted nature of our products, we carefully inspect all returns to ensure they meet our quality standards.

• Products must be unused and in original condition
• Original packaging must be intact
• Proof of purchase is required
• Items must not show signs of use or damage

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

• Used or opened soap products
• Burned or used candles
• Personalized or custom-made items
• Sale or clearance items marked as final sale

3. Return Process

To initiate a return:

1. Contact our customer service team at Arkahperd, 524 Macaulay Rd, Kensington VIC 3031, Australia
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Package items securely with all original materials
5. Ship items to our return address

4. Refund Process

Once we receive and inspect your return:

• Refunds are processed within 5-7 business days
• Original payment method will be refunded
• Shipping costs are non-refundable
• Return shipping costs are the customer's responsibility

5. Damaged or Incorrect Items

If you receive damaged or incorrect items:

• Contact us within 48 hours of delivery
• Provide photos of damaged items or packaging
• We will arrange replacement or refund
• Return shipping will be covered by Arkahperd

6. International Returns

For international orders:

• 30-day return window applies
• Customer is responsible for return shipping and duties
• Refunds exclude original shipping costs
• International shipping times may vary

7. Exchange Policy

We offer exchanges for:

• Different scent preferences
• Unopened products within 30 days
• Size variations where applicable
• Equivalent value items

8. Quality Guarantee

We stand behind our products:

• 100% satisfaction guarantee
• Quality inspection before shipping
• Careful packaging standards
• Commitment to customer satisfaction

9. Gift Returns

For gift returns:

• Store credit available for returns without receipt
• Gift receipt ensures privacy of original purchase price
• Exchange options available
• Special handling for gift returns

10. Contact Information

For return inquiries:

• Company name: Arkahperd
• Phone: +61 3 9376 2635
• Email: [email protected]
• Address: 524 Macaulay Rd, Kensington VIC 3031, Australia
• Hours: Monday-Friday, 9:00 AM - 6:00 PM AEST