Shipping Policy
Domestic Shipping within Australia
We offer reliable shipping services throughout Australia through Australia Post and trusted courier partners. Our commitment is to deliver your handcrafted products safely and efficiently to your doorstep.
Shipping Methods and Timeframes:
- Standard Shipping (3-7 business days)
- Orders under AUD 50: AUD 9.95
- Orders AUD 50-100: AUD 12.95
- Orders over AUD 100: FREE
- Express Shipping (1-3 business days)
- Flat rate: AUD 14.95
- Free for orders over AUD 150
International Shipping
We ship our artisanal products worldwide through reliable international carriers. International shipping rates are calculated based on destination, weight, and package dimensions.
International Shipping Details:
- Standard International (10-15 business days)
- New Zealand: From AUD 15.95
- Asia Pacific: From AUD 24.95
- Europe & USA: From AUD 29.95
- Rest of World: From AUD 34.95
- Express International (5-7 business days)
- New Zealand: From AUD 25.95
- Asia Pacific: From AUD 34.95
- Europe & USA: From AUD 39.95
- Rest of World: From AUD 44.95
Order Processing
All orders are processed within 1-2 business days from our facility in Kensington, Victoria. Orders placed after 2:00 PM AEST will be processed the following business day. During peak seasons and promotional periods, processing times may be extended by 1-2 business days.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your package's journey through:
- Your account dashboard on arkahperd.com
- The tracking link in your shipping confirmation email
- Contacting our customer service team
Shipping Restrictions
Due to the nature of our products, there are certain restrictions:
- Some products containing essential oils may be restricted in certain countries
- Maximum quantity restrictions may apply for international orders
- We cannot ship to P.O. boxes for international orders
- Additional customs duties and taxes may apply for international shipments
Delivery Information
To ensure successful delivery:
- Provide complete and accurate shipping address
- Include apartment/unit numbers if applicable
- Add special delivery instructions if needed
- Ensure someone is available to receive the package or specify a safe drop location
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit:
- Contact us within 48 hours of the scheduled delivery date
- Provide order number and photos of damaged items if applicable
- We will work with our shipping partners to locate lost packages
- Replacement or refund will be processed once investigation is complete
Special Handling
Our handcrafted products require special care during shipping:
- All items are carefully wrapped in protective materials
- Fragile items are marked accordingly
- Temperature-sensitive products may require special shipping arrangements
- Additional packaging fees may apply for extra protection
Contact Us
For any shipping-related queries, please contact us:
- Company name: Arkahperd
- Email: [email protected]
- Phone: +61 3 9376 2635
- Address: 524 Macaulay Rd, Kensington VIC 3031, Australia
Policy Updates
This shipping policy was last updated on January 17, 2025. We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after any modifications indicates your acceptance of the updated policy.