Service Policy

1. Our Service Commitment

At Arkahperd, we are dedicated to providing exceptional service and maintaining the highest standards in handcrafted candles and artisanal soaps. Our commitment extends beyond the point of sale, ensuring that every interaction with our brand reflects our dedication to quality and customer satisfaction.

We strive to:

2. Product Quality Standards

Every product that leaves our workshop at 524 Macaulay Rd, Kensington VIC 3031, Australia, undergoes rigorous quality control:

3. Customer Support Services

Our dedicated customer support team is available to assist you through multiple channels:

4. Product Care and Usage Support

We provide comprehensive support for optimal product use and care:

5. Custom Orders and Special Requests

We welcome custom orders and special requests with the following service standards:

6. Quality Guarantee

Our quality guarantee covers:

7. Environmental Commitment

Our service extends to environmental responsibility:

8. Professional Services

We offer additional professional services including:

9. Communication Standards

Our communication standards ensure:

10. Service Improvement Process

We continuously improve our services through: